pelangi Two-Factor Authentication – Secure Your Account

On pelangi, we offer 2FA as part of our account protection suite. After you set your password and provide identity details during registration, you can activate 2FA in your account settings. This additional step takes seconds each time you log in, and the process is straightforward across all devices.

How Two-Factor Authentication Protects Your pelangi Account

Two-factor authentication on pelangi works by asking for proof of identity at two separate points. First, you enter your email and password. Second, you provide a time-based code generated by an authenticator app on your phone. Only after both steps verify can you access your account.

This dual-verification approach means that even if someone discovers your password, they cannot log into your pelangi account without also possessing your mobile device. The authenticator app generates new codes every 30 seconds, so each login code is unique and expires quickly.

The code you use during login is separate from any bonus or promotional codes. It is purely a security credential tied to your account and your authenticator app. pelangi does not store the codes themselves — only a shared secret that both your phone and our servers use to generate matching codes at the same moment.

Setting Up 2FA on pelangi

• 1
  Open your pelangi account settingsStep 1

  Log into pelangi, navigate to your account dashboard, and select the security or account settings option.

• 2
  Locate the 2FA optionStep 2

  Look for "Two-Factor Authentication" or "2FA" in your security settings. pelangi will display a button or link to enable it.

• 3
  Download an authenticator appStep 3

  If you don't already have one, install an authenticator app on your phone. Common choices include Google Authenticator, Microsoft Authenticator, or Authy. These apps are free and available on both iOS and Android.

• 4
  Scan the QR code from pelangiStep 4

  When you initiate 2FA setup on pelangi, a QR code appears on your screen. Open your authenticator app, select "Add account," and scan the code with your phone camera.

• 5
  Verify your setup on pelangiStep 5

  Your authenticator app will now generate a 6-digit code for pelangi. Enter this code into the confirmation field on pelangi to complete setup.

• 6
  Save your backup codesStep 6

  pelangi provides backup recovery codes. Store these in a safe place. If you lose your phone, these codes allow you to regain access to your pelangi account.

After you complete these steps, every time you log into pelangi from a new device, you must enter your authenticator app's code. Logging in from a device you've previously verified may remember that device for a period, depending on pelangi's settings.

Using 2FA During Deposits and Withdrawals on pelangi

Once 2FA is enabled, your pelangi account is protected at every login. When you deposit funds via DANA, e-wallet, mobile banking, local payment, or any other payment method available on pelangi, you log in with your password and 2FA code first. This means your account is already verified before the deposit screen appears.

Deposit with 2FA

Log in to pelangi with your password and authenticator code, then select your payment method. Your account is already secure, so the payment process proceeds with standard verification steps from the payment provider (online payment, e-wallet, mobile banking, local payment, or mobile wallet).

Withdrawal request

When you initiate a withdrawal on pelangi, you must log in with 2FA. pelangi may also request additional account verification (such as confirming your registered email or phone number) before processing the withdrawal to your selected bank account or e-wallet.

Code expiry

The 6-digit code from your authenticator app expires after 30 seconds. If your code expires while you are entering it, wait for the next code to appear in your app and use that instead.

pelangi never asks for your 2FA code via email, phone, or chat. If you receive a message asking for this code, disregard it — it is not from pelangi. Only enter your code directly into the pelangi website or app login field.

What to Do If You Lose Your Phone or Change Devices

If you lose or change your phone, you cannot generate new codes for pelangi until you restore access. This is why saving your backup recovery codes is critical. These codes were provided by pelangi when you first enabled 2FA, and each one is a one-time password that bypasses the authenticator app.

To regain access to your pelangi account on a new device, go to the pelangi login page and enter your email and password as usual. If pelangi prompts for your 2FA code and you don't have your phone, select the "Don't have your code?" or "Use a backup code" option. Enter one of your saved recovery codes, and pelangi will let you log in.

Once you are logged into pelangi with a backup code, immediately update your 2FA settings. Remove the old authenticator link, install the authenticator app on your new phone, and scan a fresh QR code from pelangi to generate new codes. This ensures your account remains protected going forward.

Recovery guide – subject to verification

Learn how to use backup codes to restore access to your pelangi account if you lose your authenticator device.

2FA and pelangi Promotions

Your 2FA status does not affect eligibility for promotions on pelangi. Whether you have 2FA enabled or not, you can claim welcome offers, weekly cashback, or referral bonuses according to the terms posted on pelangi at the time you join. However, enabling 2FA is a best practice for account security, especially if you plan to deposit or withdraw regularly.

When you refer a friend to pelangi, your referred contact can enable 2FA on their own account during setup or after registration. There is no requirement to use 2FA to participate in referral programs or to access other pelangi features.

Common Questions About 2FA on pelangi

Can I use SMS instead of an app?

pelangi currently requires an authenticator app for 2FA. We do not support SMS-based codes at this time. Authenticator apps are more secure and work reliably even in areas with weak mobile signal.

What if I enter the wrong code?

If you enter an incorrect 2FA code into pelangi, you will see an error and be prompted to try again. After several failed attempts, pelangi may temporarily lock your login for security. Wait a few minutes and try again.

Can pelangi support reset my 2FA if I'm locked out?

Yes. Contact pelangi support with proof of identity, and our team will help you regain access. This process exists to prevent unauthorized account takeovers.

Is 2FA mandatory for pelangi members in Jakarta, Surabaya, or other cities?

No. 2FA is optional for all pelangi users, regardless of location. However, we recommend enabling it for added protection.

Summary: Keeping Your pelangi Account Secure

Two-factor authentication is a straightforward yet powerful way to protect your pelangi account. By combining your password with a time-based code from your phone, you ensure that only you can access your funds and personal details on pelangi, even if someone learns your password.

The setup process takes a few minutes and uses free authenticator apps available on both iOS and Android. Once enabled, you enter your 2FA code every time you log into pelangi from a new device — a small inconvenience that provides substantial peace of mind during deposits, withdrawals, and daily play.

Save your backup recovery codes in a secure location, store your authenticator app on a device you trust, and update your 2FA settings if you change phones. By following these practices, you will maintain full control over your pelangi account and the transactions you conduct on our platform.

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