pelangi Platform Privacy Notice
This page describes what we collect when you use pelangi and how we keep that data protected. We at pelangi take data privacy seriously. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play our games, you provide us with personal information. We use that information to run our service, comply with legal requirements, and improve your experience.
Our privacy policy applies to all users of pelangi across supported jurisdictions. We comply with applicable data protection laws where we operate. If you have questions about how we handle your data, you can contact our support team at any time.
By using pelangi, you accept the practices described in this notice. If you do not agree, do not register or use our platform.
What data we collect on pelangi
We collect personal information in several ways. When you register, we collect your name, email address, phone number, and date of birth. These details are required to create your pelangi account and verify your identity. We also collect your IP address and device information (browser type, operating system) automatically when you visit our site or log in.
When you deposit on pelangi, we collect payment information. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we receive your wallet identifier and transaction reference. If you use bank transfer (e-wallet, mobile banking, local payment, online payment), we receive your bank account number and name. We do not store your full bank credentials — only what is necessary to process withdrawals to the same account.
Before your first withdrawal, we collect identity verification documents: a photo of your KTP or passport, and proof of payment method ownership (such as a screenshot from your e-wallet or bank app). We keep these documents encrypted in our system for compliance and fraud prevention.
We also collect game play data: which games you play, your wagers, your results, and your balance history. This data helps us provide accurate account statements and detect unusual activity. We record your login times and support tickets if you contact us.
- Account data
- Name, email, phone, date of birth, IP address, device info — collected at registration.
- Payment data
- Wallet IDs, bank account numbers, transaction references — collected at deposit and withdrawal.
- Identity documents
- KTP / passport photo, proof of payment ownership — collected at first withdrawal request.
- Game history
- Wagers, results, balance updates, login times — collected during gameplay.
How we use your data on pelangi
We use your data to operate pelangi and provide the service you expect. Your name and email are used to log you in, send account notifications, and communicate promotions. Your payment information is used to process deposits and withdrawals — we never charge your wallet or bank account without your explicit request on pelangi.
We use your identity documents to verify you are the rightful account holder and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. These regulations require us to verify account holders before processing large withdrawals or detecting suspicious activity.
We use your game history to calculate your weekly cashback, determine your VIP tier, and track your play history. Your IP address and device information help us detect fraud and unauthorized access. If your account shows unusual activity, we may contact you to verify it is you.
We may use aggregated, anonymized data to improve pelangi's performance and user experience. For example, we analyze which games are played most often during Liga 1 playoffs or Piala AFF tournaments to improve our market offerings. We never sell your personal data to third parties.
Your data is encrypted in transit and at rest
pelangi uses industry-standard encryption (SSL/TLS) when you send data to us. Your stored data is encrypted using AES-256 or equivalent. Only authorized pelangi staff can access your data, and only for legitimate business purposes.
Data retention and third parties
We retain your account data for as long as your account is active, plus one year after closure. This retention period complies with financial record-keeping requirements in our operating jurisdictions. If you request account deletion, we will anonymize your personal data but retain encrypted transaction records to comply with legal obligations.
We share your data with limited third parties only when necessary. Payment processors (the entities that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment transactions) receive your payment information to process deposits and withdrawals. These payment processors have their own privacy policies; we encourage you to review them.
We may share data with legal authorities if required by law, such as during an investigation of fraud or money laundering. We may also share aggregated statistics with business partners to improve our service, but these statistics do not identify you.
Our servers may sit outside your jurisdiction. By using pelangi, you consent to your data being transferred and processed outside your home country. We maintain equivalent data protection standards regardless of server location.
Your rights and cookie policy
You have the right to access your personal data held by pelangi. You can request a copy of your account data by contacting our support team. You also have the right to request correction of inaccurate data and, in certain circumstances, deletion of your data (subject to legal retention requirements).
pelangi uses cookies to store your login session, remember your preferences, and analyze site usage. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but doing so may prevent pelangi from functioning properly. We use analytics cookies to understand which games are popular during major events like Liga 1 or Piala AFF. We do not use tracking cookies to follow you across other websites.
If you wish to opt out of analytics, you can disable cookies or contact support. Opting out does not prevent you from using pelangi, but it may limit our ability to improve the platform based on usage patterns.
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1
Access your dataRight
Contact support to request a copy of your personal data held by pelangi.
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2
Correct inaccuraciesRight
If your name or contact details are wrong in our system, request a correction from support.
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3
Delete your accountRight (limited)
You can request account deletion. We will anonymize personal data but retain encrypted transaction records for legal compliance.
Policy changes and contact
We may update this privacy notice at any time. Changes take effect immediately upon publication on pelangi. We will notify you of material changes via email. If you do not agree with updated terms, you may close your account. Continued use of pelangi after an update means you accept the new policy.
If you have questions about this privacy notice, how we handle your data, or wish to exercise your data rights, contact our support team. We respond to all data requests within 30 days. Our support team is available via the contact form on pelangi, and we maintain support channels for major cities including Jakarta, Surabaya, Bandung, Medan, and Semarang.
Our privacy practices comply with applicable data protection laws in jurisdictions where we operate. pelangi's services are available only where local law permits. We do not operate in jurisdictions where our data handling practices would violate local law.