pelangi Terms of Use

Account opening on pelangi starts with email verification, phone confirmation, and identity documentation. When you register, you agree to our terms and confirm you are of legal age in your jurisdiction. We at pelangi operate only where local law permits; your access and use of our platform are your responsibility to verify against your jurisdiction's rules.

This page sets out our core policies: account eligibility, deposit and withdrawal rules, promotion terms, dispute resolution, and jurisdiction notice. By registering on pelangi, you accept these terms in full. If you do not agree with any part of this policy, do not create an account.

Our services are available only where local law permits. We do not operate in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Account eligibility and registration on pelangi

To register on pelangi, you must be of legal age in your jurisdiction — typically 18 years or older. You must provide accurate personal information: full name, date of birth, email address, and phone number. All information must be true and current. You are responsible for maintaining confidentiality of your login credentials. pelangi is not liable for any unauthorized access resulting from your failure to protect your password.

Email and phone verification are required before you can deposit. When you request your first withdrawal, identity verification is mandatory — you must provide a clear photo of your identity document (KTP or passport) and proof of payment method ownership. Verification typically completes within 24 hours. We reserve the right to decline any application or suspend any account if we believe it breaches our eligibility criteria or applicable law.

One person may hold only one active account on pelangi. Creating multiple accounts is prohibited and may result in permanent suspension of all related accounts. Accounts may not be transferred or sold.

Deposits, withdrawals, and payment methods on pelangi

We at pelangi accept deposits via ten payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits are credited to your account balance immediately or within minutes, depending on the payment method. Minimum deposit is typically IDR equivalent to 50,000–100,000; maximum account preferences may apply and are shown at the time of deposit. Deposit fees are waived across all methods.

Your account balance represents your personal funds held on pelangi. You are responsible for monitoring your balance and transaction history. pelangi is not liable for calculation errors if you fail to report discrepancies within seven days of the transaction. Withdrawals are processed to the same payment method used for your deposit, or an alternate verified method if you have added one. Withdrawal times vary: mobile banking, local payment, and online payment typically settle within 1–2 hours; bank transfers may take 1–3 business days depending on your bank.

We do not charge withdrawal fees. Minimum withdrawal is typically IDR equivalent to 50,000–100,000. Withdrawals may be suspended if your account is under verification or if we suspect unusual activity. pelangi reserves the right to withhold withdrawals pending investigation of any disputed transaction or breach of our terms.

Deposit reversal

If a deposit fails, your funds are returned to your payment method within 3–5 business days. Check your payment method account for confirmation.

Bonus funds hold

Promotional credits (welcome bonus, cashback, referral rewards) may not be withdrawn until play-through requirements are met. See promotion terms in your account.

Dormant account

If your account has no activity for 12 months, pelangi may charge an inactivity fee. Balance may be forfeited if your account remains inactive for 24 months.

Promotions and bonus terms on pelangi

We at pelangi operate a welcome offer, weekly cashback, referral rewards, and seasonal promotions. All promotional offers are subject to eligibility conditions disclosed in your account dashboard when you claim them. No promotional offer represents a guaranteed payout — all credits are subject to play-through requirements before withdrawal.

Welcome offer applies once per account on your first deposit. The offer is not a fixed amount; it is calculated based on your deposit size and payment method. Welcome credits are forfeited if you do not meet the stated play-through requirement within the specified time period. Weekly cashback is calculated on net wagers and credited every Monday morning; cashback is not paid on net winnings. Referral rewards apply when a referred friend deposits and have no play-through requirement.

Seasonal promotions run during major events and are announced in advance. Higher VIP tiers unlock better promotional offers during Liga 1 playoffs, Piala AFF tournaments, Idul Fitri, Idul Adha, Imlek, and Nyepi. pelangi reserves the right to modify, suspend, or cancel any promotion at any time without notice.

Game rules and gameplay on pelangi

pelangi operates multiple game categories: live-dealer tables, slot games, sports markets, and draw-based games. Each category is governed by its own rules and odds, which are available in your account. Live-dealer games are broadcast in real time from licensed studios. Slot games run on certified software with published return-to-player rates. Sports markets are updated in real time based on match conditions. Draw games follow fixed schedules announced in advance.

All game outcomes are determined by certified random-number generation (slots, draw games) or live broadcast (live-dealer, sports). pelangi does not manipulate odds or delay results. If a game malfunction or connectivity error occurs during your wager, pelangi will investigate and compensate you fairly based on the circumstances. Game history and balance statements are available in your account at any time.

pelangi is not responsible for loss of internet connection or device failure during gameplay. If your connection drops during an active wager, the wager outcome is determined by the game server and cannot be reversed based on your local disconnection.

Dispute resolution and liability

If you dispute a transaction or game outcome on pelangi, contact our support team with full details including your account ID, transaction date, and description of the issue. We will investigate and respond within five business days. If you remain unsatisfied, you may escalate your dispute to our management team for further review.

pelangi's liability is limited to the amount of your disputed transaction. We are not liable for indirect, consequential, or punitive damages. pelangi is not responsible for service interruptions, data loss, or third-party payment processor errors. Our support team operates during standard business hours and responds to queries in order of receipt.

All disputes must be reported within 30 days of the transaction date. Disputes reported after 30 days cannot be investigated. By agreeing to these terms, you waive any right to pursue legal action outside of our internal dispute process, except where local law prohibits such waiver.

Suspension and account closure on pelangi

We at pelangi reserve the right to suspend or permanently close any account if we believe it breaches our terms, violates applicable law, or poses a risk to our platform. Grounds for suspension include: multiple account creation, identity fraud, bonus abuse, unusual betting patterns, or violation of jurisdiction restrictions. Suspension may be temporary (pending investigation) or permanent (with immediate effect).

If your account is suspended, any outstanding balance will be held pending investigation. If the suspension is permanent, your balance will be returned to your registered payment method within 30 days. You may request closure of your account at any time by contacting our support team. Upon closure, any remaining balance (after deduction of any outstanding liabilities) will be returned to your payment method.

Data protection and privacy on pelangi

pelangi encrypts all personal and payment data using industry-standard SSL protocols. We do not share your data with third parties except where required by law or where necessary to process your deposits and withdrawals. Your data is stored securely on encrypted servers. For full details on data handling, see our privacy policy

We at pelangi comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations applicable in our service areas. We may request additional documentation or information to verify your identity at any time. Failure to provide requested documentation may result in account suspension.

Jurisdiction and governing law on pelangi

pelangi's services are available only where local law permits. pelangi does not operate in jurisdictions where online gaming is prohibited. By registering, you confirm that access and use of pelangi comply with your jurisdiction's law. pelangi reserves the right to restrict or block access from any jurisdiction at any time to comply with local regulations.

These terms are governed by the laws of the jurisdiction in which pelangi is registered. Any dispute shall be resolved through our internal dispute process first. If local law permits arbitration, disputes may be escalated to arbitration before any court action. pelangi is not subject to the jurisdiction of any court in any territory where it does not operate.

By registering on pelangi, you accept these terms in full. Continued use of pelangi constitutes ongoing acceptance of these terms. We reserve the right to update these terms at any time. Material changes will be communicated via email or in-app notification at least seven days in advance. Your continued use of pelangi after the effective date of any update constitutes acceptance of the revised terms.

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